Warranty Information
At ProTek Appliance Repair, we stand behind the quality of our workmanship and the parts we install. Our goal is to provide reliable repairs and lasting solutions, giving our customers confidence and peace of mind after every service visit.
Labour Warranty
All completed repairs performed by ProTek Appliance Repair are backed by a 30-day labour warranty from the date of service.
This warranty covers the labour associated with the specific repair that was performed and applies only to the original issue diagnosed and repaired by our technician.
If the same issue reoccurs within the warranty period, please contact our office and we will arrange for a technician to assess the appliance, free of any additional service fees.
Parts Warranty
Replacement parts may be covered by a manufacturer warranty, supplier warranty, or a ProTek warranty, depending on the specific part installed.
Warranty coverage varies by manufacturer and part type. The warranty period applicable to your repair will be indicated on your invoice or communicated by our office at the time of repair.
In some cases, warranty claims may require:
- Inspection by a technician
- Testing of the failed component
- Approval from the manufacturer or supplier
- Return of the defective part
Extended Warranty Options
For customers seeking additional protection, extended warranty options may be available for certain repairs and replacement parts.
Please speak with your technician or contact our office for details regarding available coverage and pricing.
What Is Covered
Subject to the terms outlined on this page, warranty coverage generally applies to:
- Defects in replacement parts supplied by ProTek
- Failure of a repaired component covered by the original repair
- Labour required to address a verified warranty-related issue
What Is Not Covered
Our warranty does not cover:
- Unrelated appliance failures occurring after the repair
- Additional defective components discovered after the original repair
- Damage caused by misuse, neglect, abuse, or accidental damage
- Power surges, electrical issues, water damage, fire, flooding, or other external causes
- Improper installation performed by others
- Manufacturer defects unrelated to the repair performed
- Cosmetic damage
- Normal wear and tear
- Commercial use of residential appliances unless specifically approved
- Appliances that have been serviced, modified, or repaired by another party after our repair
Warranty Service Requests
If you believe a repair may qualify for warranty coverage, please contact ProTek Appliance Repair as soon as possible.
To help us assist you efficiently, please have the following information available:
- Your invoice number
- Service address
- Appliance make and model
- Description of the issue
Warranty service must be arranged through ProTek Appliance Repair before any third-party repair work is performed. Repairs completed by another service provider may void applicable warranty coverage.
Warranty Assessment
All warranty claims are subject to inspection and verification by ProTek Appliance Repair. A technician may be required to revisit the appliance to determine whether the issue is related to the original repair and whether warranty coverage applies.
If the issue is determined to be unrelated to the original repair or outside the warranty coverage period, standard service charges may apply.
Our Commitment
We take pride in providing honest recommendations, quality workmanship, and dependable service. If an issue arises following a repair, our team will work with you to determine the appropriate solution and ensure your concerns are addressed professionally and fairly.
If you have any questions regarding warranty coverage, please contact our office and a member of our team will be happy to assist you.