Privacy Policy
Effective Date: January 1, 2026
At ProTek Appliance Repair Inc. (“we”, “us”, or “our”), we are committed to protecting your privacy and safeguarding the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website and in connection with our appliance repair and related services.
By accessing our website or using our services, you consent to the practices described in this Privacy Policy.
Information We Collect
We may collect personal and non-personal information when you visit our website, request service, contact us, or otherwise interact with us.
Personal Information
Depending on how you interact with us, we may collect:
- Name
- Email address
- Telephone number
- Service address
- Billing information
- Details regarding your appliance, repair request, or service history
- Information submitted through contact forms, quote requests, chat tools, reviews, surveys, or customer support communications
Technical Information
When you visit our website, we may automatically collect certain information, including:
- IP address
- Browser type and version
- Device information
- Operating system
- Referring website
- Pages visited
- Time and date of visits
- Website usage and interaction data
This information helps us improve website performance, security, and user experience.
How We Use Your Information
We may use your information to:
- Schedule and provide repair services
- Respond to inquiries and customer support requests
- Process payments and invoices
- Maintain service records
- Improve our website, products, and services
- Communicate appointment confirmations, updates, and service-related notices
- Send promotional offers, newsletters, or marketing communications where permitted by law
- Detect fraud, prevent misuse, and enhance security
- Comply with legal and regulatory obligations
Cookies and Tracking Technologies
Our website may use cookies, pixels, analytics tools, and similar technologies to improve functionality and understand how visitors use our website.
These technologies may collect information about your browsing activities, device, and interactions with our website.
We may use services such as:
- Google Analytics
- Google Ads
- Google Local Services Ads
- Meta (Facebook and Instagram) advertising tools
- Other marketing and analytics platforms
These tools may use cookies or similar technologies to help us measure advertising effectiveness and improve user experience.
Most web browsers allow you to control or disable cookies through your browser settings. Disabling cookies may affect certain website functionality.
Marketing Communications
If you provide your contact information, we may send you service-related communications and, where permitted by applicable law, promotional information regarding our products, services, special offers, and company updates.
You may unsubscribe from marketing communications at any time by following the unsubscribe instructions provided in the communication or by contacting us directly.
We comply with Canada’s Anti-Spam Legislation (CASL) regarding electronic communications.
Sharing of Information
We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes.
We may share information with trusted service providers who assist us in operating our business, including:
- Payment processors
- Scheduling and dispatch software providers
- Website hosting providers
- Cloud storage providers
- Marketing and advertising platforms
- Professional advisors and legal counsel
These parties are required to protect your information and use it only for authorized business purposes.
We may also disclose information when required by law, court order, government authority, or where necessary to protect our rights, customers, employees, or business operations.
Data Storage and International Transfers
Information collected by us may be stored or processed in Canada, the United States, or other jurisdictions where our service providers operate.
While personal information is protected by contractual and security safeguards, information stored outside Canada may be subject to the laws and lawful access requirements of those jurisdictions.
Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.
When information is no longer required, it is securely deleted, anonymized, or destroyed.
Security Measures
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or loss.
These measures include:
- Secure website encryption (SSL/TLS)
- Restricted employee access
- Password-protected systems
- Secure cloud storage and business software
- Regular monitoring and security practices
Although we take reasonable precautions, no method of transmission or storage can be guaranteed to be completely secure.
Your Privacy Rights
Subject to applicable law, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Withdraw consent where applicable
- Request information regarding our privacy practices
To exercise these rights, please contact us using the information provided below.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of external websites. We encourage users to review the privacy policies of any third-party websites they visit.
Children’s Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children without appropriate parental consent.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations.
Any updates will be posted on this page with an updated effective date. Continued use of our website following any changes constitutes acceptance of the revised Privacy Policy.
Contact Us
If you have questions regarding this Privacy Policy or our privacy practices, please contact:
ProTek Appliance Repair Inc.
Email: info@protekrepair.ca
Phone: 866-736-0006
We will make reasonable efforts to respond to privacy-related inquiries in a timely manner.