SMS & Electronic Communications Policy

Effective Date: January 1, 2026

ProTek Appliance Repair Inc. may communicate with customers by telephone, email, text message (SMS), or other electronic means in connection with requested services.

Service Communications

By providing your phone number or email address, you consent to receive communications relating to:

• Appointment confirmations
• Appointment reminders
• Technician arrival notifications
• Service updates
• Estimates and invoices
• Warranty-related communications
• Customer service follow-ups

These communications may be delivered using automated systems.

Marketing Communications

Where permitted by applicable law and where consent has been obtained, we may send promotional communications regarding:

• Special offers
• Seasonal promotions
• Maintenance reminders
• New services
• Company announcements

You may unsubscribe from marketing communications at any time.

SMS Opt-Out

You may opt out of receiving marketing text messages by replying STOP to any SMS message or by contacting us directly.

Opting out of marketing communications does not prevent us from sending necessary service-related communications regarding active appointments, warranties, or customer service matters.

Message and Data Rates

Standard message and data rates imposed by your mobile carrier may apply.

Electronic Consent

By submitting a contact form, booking a service appointment, communicating with us electronically, or providing your contact information, you consent to receiving communications from ProTek Appliance Repair Inc. as described in this policy.

CASL Compliance

ProTek Appliance Repair Inc. complies with Canada’s Anti-Spam Legislation (CASL) and will not send commercial electronic messages where prohibited by law.

You may withdraw consent at any time, subject to legal and operational requirements.